Like any major brand, it started with humble beginnings. In this case, it was a one-day rail excursion from Leicester to Loughborough.
Fast-forward 170 years, and the company that still bears its founders name has evolved into an industry giant. Thomas Cook has over 30 tour-operating brands, 2,000 travel agencies, 60 aircraft and 30,000 staff. However, big doesn’t necessarily mean best. It might be large, but it’s in trouble.
Thomas Cook’s share price is in free fall. And its debt pile is threatening to bankrupt the company. (more…)
I got a call this week from a customer of mine. He was ecstatic. His company had just scooped IBM’s prestigious Business Partner of the Year award; a real testament to the sheer grit, determination and passion that his entire team brings to work every day.
As part of collecting the award, he got some time with one of IBM’s Marketing Execs.
The Exec shared a story of getting his bathroom redone. The usual happened. Plenty of workmen came; some huffed, some puffed, some quoted sky high, some quoted rock bottom. But the one he selected didn’t talk about baths, sinks, or even price. (more…)
When it comes to advertising claims, the majority of us are sceptics. And it’s no surprise. From beauty creams that make our wrinkles vanish, pills that make our hair grow back, or chocolate bars that are actually good for us. We’ve heard it all before.
A few years back, American entrepreneur Eric Ryan was in London launching his new product; a line of toilet cleaner.
As expected, the audience heard the usual spiel about amazing cleaning qualities. But Eric also claimed something else. He reckoned his product was harmless too. Unlike others, his contained no poisonous nasties. (more…)
It started life over 130 years ago as a single chemists shop in Leicester. After years of trading, its owner Frank began to see an unusual demand from customers; they wanted to buy raw ingredients for photographic chemicals.
Frank’s son Alan immediately spotted an opportunity. In 1930’s Britain, photography was a pastime solely for the wealthy. Alan’s dream was to make it accessible to the masses.
He set about transforming his father’s chemists into a haven for photography. With prices at an average of 25% below his nearest competitor, Alan attracted immediate attention. The idea grew, and it wasn’t long before the father and son duo had opened a huge facility in Hinckley Road; later crowned the largest photography store on earth by Guinness World Records.
Back in 2006, a video was uploaded to YouTube which perfectly captured the stark contrast between Apple and Microsoft’s thinking on marketing and design.
The humorous clip takes Apple’s original iPod packaging through a Microsoft-ified restyle, presenting a very clear view of each company’s approach to product packaging.
It would be easy for us to assume that the video was produced by some Apple nut, but in fact it was created by Microsoft’s packaging department, in an attempt to educate their own marketers! (more…)